Compleat Angler and Camping World Australia are an enthusiastic collective of independent retailers specialising in camping and fishing products, with locations spanning across Australia. We are embedded in your communities, we share your outdoor interests, and actively contribute to our local communities.

Orders on the Compleat Angler and Camping World Australia website are not fulfilled by a corporately owned store or a warehouse, instead, they are processed by one of our exceptional locally owned Member stores, ensuring that your online purchase directly aids small businesses nationwide. By supporting us, you are, in turn, helping these local enterprises bolster other businesses within their communities.

We thank you for your support of small, independent businesses in Australia.
Being a group of independent businesses does mean that online purchases cannot be returned to any physical stores in our network, and in-store purchases cannot be returned online.

We understand that online shopping can sometimes be challenging if you are unfamiliar with the product you’re buying. We strongly encourage you to select carefully while shopping online as we do not offer refunds for changes of mind. Sending products back and forth for changes of mind incurs significant costs to our small businesses and impacts the environment with every parcel. We want to try and avoid both, so we ask you choose carefully.

 

EXCHANGES

Please note that we do not offer exchanges for online orders. If the item was purchased in-store, please contact the store directly for their terms and conditions.

FAULTY ITEMS (IN-STORE & ONLINE)

Compleat Angler and Camping World adheres to Australian Consumer Law as outlined by the ACCC regarding returns and exchanges for faulty products. If you believe the item you have purchased is faulty or significantly differs from the description, you may return it to the store that fulfilled your order for assessment, whether it was purchased in-store or online.

Assessment Process:

• Store Assessment: Our store teams can assess some faults; however, most of the time, the product will need to be sent to the manufacturer for specialised assessment, which may take some time. We will always strive to resolve the issue as quickly as possible.
  
  

Outcome: If your product is deemed faulty, you may choose from the following options:

• Repair of the product
• A replacement product
• A refund, including the cost of the goods and the return shipping costs you incurred. 
  
  

To return a faulty product:
For online orders, please request an Online Return via the Contact Us form. For in-store purchases, please return the item to the store of purchase for assessment.

For more information regarding your consumer rights, please visit the ACCC's website: Repair, Replace, Refund.

ONLINE PURCHASE RETURNS

Change of Mind Returns:

If the size isn't quite right or the rod doesn't meet your expectations, you can return your online purchase for a full refund. We understand that sometimes items don't fit as expected or look different in person, so we want to make the return process as easy as possible. However, please note that we do not offer exchanges for online orders. If you need a different size or colour, you will need to place a new order.
To qualify for a refund, please ensure the following:

• Return Period: The item must be returned within 14 days of receiving your order.
• Condition of Item: The item must be in new condition, with original tags, and in the original packaging.
• Packaging: All original packaging and materials, including boxes, manuals, warranty cards, instructions, and any other materials included in the original shipment, must be returned along with the merchandise.
• Damaged Packaging: If the packaging is damaged, you will not be eligible for a refund. Please ensure the product is returned in the same condition it was received to protect it from damage during transit.

Return Shipping Costs:
The return shipping costs will be your responsibility. We recommend using a trackable shipping service to ensure safe and timely delivery of your return.

Refunds:
Once the store receives the returned item and assesses it for resale, we will provide a refund to the original payment method used at the time of purchase. Please note that the refund will cover the cost of the item only and will not include the original freight cost.

To initiate a return:
Please request an Online Return via the Contact Us form on our website. Your request will be directed to the SportsPower store support office, and we will notify the store to facilitate the return process.

For those requesting a refund due to a faulty product, please be patient as the item needs to be returned to the store, sent to the manufacturer for assessment if necessary, and undergo the evaluation process. This procedure may take several weeks, and we regret that a significant portion of this timeline is beyond our control. While we would prefer a faster resolution, we are committed to doing everything within our means to expedite the process for you. Your understanding during this period is greatly appreciated.

For more information regarding consumer rights please visit:
https://www.accc.gov.au/consumers/consumer-rights-guarantees/repair-replace-refund