Frequently asked questions

To register for an online account, all you need to do is click on the Sign In or My Account options in top right corner of the page. This will direct you to a new page and offer you an easy process to login or create a new account and become a first club member.

While you can shop as a guest, creating your Compleat Angler and Camping World account not only makes checkout a breeze but also grants you priority access to exclusive First Club member offers! Don't miss out on the perks – join the First Club today:
• All your purchases and history is saved in your account for your convenience.
• Shop faster with access to your previous orders in your history.
• If you have joined the First Club and have opted to receive our newsletters, from time to time we may send you special offers and exclusive deals!

To update your account information:
• Click 'My Account' and Sign in to your account.
• You will now be at your ‘Dashboard’. Click edit on any field you wish to change ie, Contact Information, Billing Address, Delivery Address.
• Update details and 'Save Changes'.

You will only be able to view your order history if you have registered an account with us. To view your order history:
• 'Sign In' to your account
• Click ‘My Orders’ on the left-hand menu.
• This will show you all the previous orders you have made.
Click ‘View Order’ to see the details of the orders.

If you have forgotten your password Click ‘My Account’ or ‘Sign In’ in the top right. This will bring you to the “Log In” page. Here you will find a ‘Forgot your Password’ link. Click the link and you will be required to enter your email address and an email outlining the steps to create your new password will be forwarded to your preferred email address.

We have carefully selected a range of our products from in store that will be available to purchase online. We will be introducing a wider range and great new products as our online store grows. If you are looking for a particular product that you cannot find on our website, use the store locator to contact your closest store.

Compleat Angler and Camping World are continually working to ensure we offer prices that are competitive throughout the market however there may be cases where our online store and our in store prices may vary. Not all catalogue offers or in store promotions will be available on our online store and vice versa.

Yes, Compleat Angler and Camping World Gift Cards are available to purchase online. Gift Cards are valid for 36 months (3 Years) from the date of purchase. Gift Cards can be redeemed at any Compleat Angler or Camping World stores nationwide in Australia. Sorry, at this stage Gift Cards can’t be redeemed via the website. Click Here for your local Compleat Angler or Camping World store.

Compleat Angler and Camping World only accepts payments from VISA, MASTERCARD, PAYPAL, ZIP and AFTERPAY.

Yes, you can still make a purchase if you are using a VISA or MASTERCARD debit card; alternatively, you can open a PayPal account.

Opening a PayPal account is free and easy! Just visit paypal.com.au and follow the instructions.

To ensure the safety of your personal credit card details we use the eWay payment gateway for all card orders placed. Your card information is not stored by us, all card holder information is encrypted and entered directly in to a secure banking network, and our processes are approved and passed all security settings. For more information please see our security or privacy policies.

Yes, you will receive a tracking number along with your postage update. Once you have the postage update, you can use the tracking number to monitor your order.

If you haven't received your tracking update within 72 hours of placing your order, please contact our Customer Service Team at “Contact Us Form” for assistance in tracking your order. During peak times, there may be delays in processing orders, but feel free to email us, and we'll update you on your order's progress.

If you're unsure about how to place an order or need assistance, we're here to help. Feel free to call our Customer Service Team at 1800 961 393 or email us at customerservice@compleatangler.com.au, and we'll be happy to assist you.

Orders cannot be changed after checkout. However, if you'd like to modify or cancel your order, contact our Customer Service Team at customerservice@compleatangler.com.au within 24 hours, please refer to our Returns Policy or email us for assistance.

Regrettably, Click & Collect is not currently available. Hence all orders will only be fulfilled via delivery to a provided address at this stage.

You cannot make changes to your order once you have checked out, however if you have made an error or need to change the delivery address for the order please contact the Customer Service Team at 1800 961 393 or email at customerservice@compleatangler.com.au and the team will attempt to stop the order before it is dispatched.

We deliver across Australia to your residential and commercial locations. Please provide as much detail as possible to assist the courier and ensure timely delivery. Unfortunately, we do not offer international shipping at this time. We do not deliver to PO Boxes.

Only one delivery address per order will be accepted therefore if you wish to deliver to multiple addresses you will need to create separate orders.

Anticipate delivery within a window of 3 to 10 days. The delivery duration hinges on the dispatch date and the proximity to the destination. During peak periods, a surge in orders may lead to a backlog. However, we are committed to expediting all orders, aiming to dispatch them on the same day as your purchase. Please note that orders made late on Fridays or over the weekend will be picked up by the courier on the following Monday morning, potentially extending the delivery timeframe.

Like many delivery services, the couriers responsible for delivering your order do not adhere to a specific or fixed time of day for delivery. Deliveries are typically made from Monday to Friday and generally fall within standard business hours, which are 8 am to 6 pm. If you have any special requests, you can use the dedicated delivery instruction comment box during the checkout process. It's important to note that while we strive to accommodate all special requests, not all may be feasible. Nevertheless, we will make every effort to fulfil your requests to the best of our ability.

If you are unavailable when the courier attempts delivery, the parcel will be left in a secure location without a signature. If this is not possible, it will be diverted to your local post office. The courier will leave a note or calling card with the necessary information to arrange collection. If the parcel is not collected, it may be returned to us. In that case, we will contact you to arrange re-delivery (at an additional cost) or process a refund, deducting any delivery fees

Your order should take between 3 - 10 days to reach you. This time frame depends on the dispatch day and the destination address. Please enter your tracking number in the portal this will advise you the status of your delivery. If your delivery has taken longer than 10 days please contact our Customer Service Team at 1800 961 393 or email at customerservice@compleatangler.com.au and the team will track your delivery for you.

Unfortunately, Click & Collect is unavailable at this time. All orders will be fulfilled via delivery to the provided address.

If you have a copy of your Tax Invoice and have followed the product assessment procedure you may receive a refund as outlined in our Returns Policy. For more details, please refer to our Returns Policy.

If you wish to return a product, please contact us through the Contact us page. Please note that we do not offer exchanges; you will need to return the item for a refund and place a new order. The delivery charge will only be reimbursed if Compleat Angler is at fault and that is the reason for the return. In all other circumstances, including change of mind, the delivery charges will not be reimbursed. For more information, please see our Returns Policy.

Unfortunately, you cannot return online purchases to any Compleat Angler or Camping World store, as each store is independently owned and operated. Please contact our Customer Service Team at customerservice@compleatangler.com.au as they will help find the best solution. All refunds will be processed using the original payment method. Delivery charges will only be reimbursed if Compleat Angler or Camping World is at fault (e.g., damaged in transit); in all other cases, delivery charges will not be refunded. For more details, please refer to our Returns Policy.

To arrange for a refund on your item please contact our Customer Service Team at customerservice@compleatangler.com.au/ customerservice@campingworld.com.au who will assist you with returning the item and processing your refund. The refund can take up to 5 – 7 business days as the item needs to be returned to our online Returns Centre before it can be assessed. For more information please see our Returns Policy.

Unfortunately, We are unable to accept bank or credit card statements as proof of purchase, however if you have registered an account with our Online Store you will have access to your purchase history and will be able to retrieve your invoice from there. If you have checked out as a guest our Customer Service Team may be able to help you, however copies of invoices will not be provided if lost or misplaced. Please contact our Customer Service Team at customerservice@compleatangler.com.au if you require assistance.

Delivery charges will only be reimbursed if the Compleat Angler or Camping World product is deemed faulty. This includes receiving the wrong item, a manufacturing defect, or damage during transit. In all other cases, including change of mind, delivery charges will not be refunded. For more information, please refer to our Returns Policy.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. Where a failure does not amount to a major failure, Compleat Angler/ Camping World is entitled to choose between providing you with a repair, replacement or other suitable remedy. Any cost incurred by you returning the product to the Compleat Angler/ Camping World Returns Centre will be borne by you. For more details please see our Returns Policy.

If our website is experiencing a technical error or you are unable to proceed throughout the checkout process please contact us at 1800 961 393 or email customerservice@compleatangler.com.au

If you encounter any problems in placing your order on the site please call us on 1800 961 393 or email at customerservice@compleatangler.com.au

From time to time when we go to pick your order we may be unable to locate products on your order, should this occur we will contact you and assist in selecting a suitable replacement product, we will also assist in the delivery arrangements or have the out of stock product cancelled and refunded where a suitable product can’t be found.

Please refer to the Compleat Angler/ Camping World Privacy Policy for further conditions relating to your personal information, what Compleat Angler/ Camping World collects and how it may be used. By continuing to use the website you agree to the terms of the Privacy Policy. Compleat Angler/ Camping World reserves the right to make changes to this Privacy Policy from time to time.