Shipping policy

Push Notifications and Delivery Updates
To obtain the latest and most accurate delivery updates for your package, we suggest downloading the Australia Post App. This way, you can easily track its journey to your location.

Shipping & Deliveries
Every order made on the Compleat Angler and Camping World Australia websites are not fulfilled by a corporately owned store or a warehouse, they handled by one of our locally owned stores. A dedicated local store selects your items from the shelves, prepares the package, and arranges for it to be delivered to your doorstep. When you shop both online with Compleat Angler and Camping World, you are actively supporting a locally owned business within our community!

Tracking Your Order
Once your order has been dispatched, you will be provided with a tracking link in a shipping notification email. This link will contain information about your order and its journey to you. We recommend sending your parcel to an office or location where someone will be there to receive it between 9:00am – 5:00pm.

If you have your tracking number handy, enter the number in the search bar on the Australia Post website: Click here to Track My Order 

The best way to track and manage your deliveries is with the Australia Post mobile app. Get the AusPost app

 
Split Deliveries
If you have ordered multiple items – multiple thanks – we will do our best to deliver from one location, but it may be necessary to deliver different items from different stores depending what they have in stock. If this is the case, your order may arrive in multiple packages and at different times. This might be a little frustrating but it adds a little extra element of excitement to have your different packages race each other to you. In any case, rest assured you will only pay one delivery fee but you will receive multiple tracking links.

Delivery Timelines
We will do our best to make sure that orders received by 11am AEST will be processed and shipped off the same day. All orders received after this time will be probably be sent the next business day. We will endeavour to process your order as quickly as possible and get it in the hands of Australia Post. From there it is up to them. We would like to think it will get to you within 3-10 working days with the exception of public holidays and any unforeseen delays. Your patience is really appreciated.

Please use the tracking link that we send to you for more information.

If you are trying to estimate when a package will arrive please consider the following:

 

- Orders are not dispatched on weekends & public holidays if the fulfilling store is not open.
- There may be a slight delay on the date of dispatch due to the high volume of orders received during promotional period.
- Credit card authorisation and address verification must be received prior to processing.
- Our stores have customers in-store too and the staff aren’t only fulfilling online orders, but they’ll do everything possible to get to your order as quickly as possible.
- We won’t know which store has fulfilled your order until it is processed. We’ll try to get the nearest store to get you sorted but it might be coming from interstate – or even WA.
- The increase in online orders across all categories has put a lot of pressure on the good folks at Australia Post and everything is just taking longer. (If you have a good formula for estimating delivery – let us know). If you have not received your order within the estimated timelines, please contact the team via the Contact Us form.

During busy periods, we will do everything we can to dispatch your order as quickly as possible but orders are coming from stores that might be busy at the same time.

Currently we are unable to offer international shipping and orders must be delivered to an address within Australia.

Delivery Rates (TBC)