Compleat Angler and Camping World Australia are an enthusiastic collective of independent retailers specialising in camping and fishing products, with locations spanning across Australia. We are embedded in your communities, we share your outdoor interests, and actively contribute to our local communities.

Orders on the Compleat Angler and Camping World Australia website are not fulfilled by a corporately owned store or a warehouse, instead, they are processed by one of our exceptional locally owned Member stores, ensuring that your online purchase directly aids small businesses nationwide. By supporting us, you are, in turn, helping these local enterprises bolster other businesses within their communities.

We thank you for your support of small, independent businesses in Australia.

Being a group of independent businesses does mean that online purchases cannot be returned to any physical stores in our network, and in-store purchases cannot be returned online.

We understand that online shopping can sometimes be challenging if you are unfamiliar with the product you’re buying. We strongly encourage you to select carefully while shopping online as we do not offer refunds for changes of mind. Sending products back and forth for changes of mind incurs significant costs to our small businesses and impacts the environment with every parcel. We want to try and avoid both, so we ask you choose carefully.

Exchanges
We want you to love your product, but if you do need to exchange a product purchased online you will need to firstly place a new order, then return your original purchase – at your cost - within 14 days of receiving the original order and we will process a refund for the returned product once received.

So that we can put them back in stock for someone else, for all returns the returned items must be in new condition, with the original tags, and be in the original packaging. All original packaging and materials including boxes, manuals, warranty cards, instructions, and any other materials in the original shipment must be returned along with your merchandise. If this packaging is damaged you will not be eligible for a refund so please send back in the same way as received to protect the product from damage in transit.

Receipt or proof of purchase is required with all returns. Refunds will be provided back to the same payment type used at the time of purchase.

Faulty Item
We are guided by the ACCC on returns and exchanges for faulty products. You can find more about that here. From time to time a product might not meet the expectations of you, our stores or our supplier partners. Thankfully this doesn’t happen a lot but if you believe the item you have purchased is faulty or differs significantly from the description you can return the product to the store that fulfilled your order for assessment.

Our store teams are able to assess some faults however most of the time we will need to send the product to manufacturer for their specialised assessment teams to look at so this can take some time. We will always do our best to sort things out as quickly as possible for you.

If your product is deemed to be faulty we can offer you a replacement product, repair of the product or a refund. If you choose a refund we will refund the cost of the goods and the return shipping costs you incurred.

Returns Process
If you want to return a product to us for an exchange or fault assessment, you can request an Online Return via the Contact Us form and it will come through to the Compleat Angler and Camping World store support office.

Once we’ve got all the details of your order including your details we will then contact you via email with return shipping information. To get the item back to the store it was sent from, you will just need to take it to your nearest Australia Post outlet.

To ensure quick and accurate delivery back to the store:
- package up your item in a postage bag
- be sure to include your receipt or proof of purchase
- proof of any postage costs to be reimbursed for faulty items (if applicable)
- attach the return shipping label, and
- drop it off at any Australia Post outlet

For those requesting a refund due to a faulty product, please be patient as the item needs to be returned to the store, sent to the manufacturer for assessment if necessary, and undergo the evaluation process. This procedure may take several weeks, and we regret that a significant portion of this timeline is beyond our control. While we would prefer a faster resolution, we are committed to doing everything within our means to expedite the process for you. Your understanding during this period is greatly appreciated.

For more information regarding consumer rights please visit:
https://www.accc.gov.au/consumers/consumer-rights-guarantees/repair-replace-refund